How we approach your complaint
Each of our customers is important to us and we believe you have the right to a fair and courteous service. Goldwater Financial Ltd is regulated by the FCA, so you are entitled to register a complaint at any time.
If you are not happy with our service, please write to the Complaints Officer, Rosemount Financial Solutions (IFA) Ltd, Rosemount House, 2-4 Chequers Road, Basingstoke, RG21 7PU. Telephone 01256 405460 or e-mail complaints@rosemountfs.co.uk
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.